The outage chaos on Instagram appears to be continuing into a second day, despite the social media platform saying the issues have been fixed.
As of Tuesday morning, several Instagram users are still complaining that they have been “banned” from their account for no good reason.
This despite the fact that at 22:00 GMT on Monday night, more than 10 hours ago, Instagram claimed that the problem had been resolved.
“We’ve fixed this bug now – it caused people in different parts of the world to have trouble accessing their accounts and caused a temporary change in follower count for some. Sorry!’ Instagram posted on Twitter.
The fact that the bug is still having an effect on Instagram users suggests that the platform has yet to patch it at all.
MailOnline has contacted Meta, the company that owns Instagram, for comment.
The outage chaos on Instagram appears to be continuing into a second day, despite the social media platform saying the issues have been fixed (file photo)
More than 10 hours after Instagram claimed to have fixed the issue, users are still flocking to Twitter to say their Instagram accounts are suspended
By 10pm on Monday night, Instagram said it had fixed the issue and apologized to those affected – but the ‘bug’ is still keeping users locked out
October 31, 14:14 GMT: ‘We are aware that some of you are having trouble accessing your Instagram account. We are looking into it and apologize for the inconvenience.’
October 31, 22:00 GMT: ‘We’ve fixed this bug now – it caused people in different parts of the world to have trouble accessing their accounts and caused a temporary change in follower count for some. Sorry!’
On Tuesday morning, concerned users flooded Twitter with the issues they’ve been having.
Twitter user @Shivam6005Singh said, “My account was suspended from last night, I can’t recover, @instagram request you to unblock my account.”
In response to Instagram’s Twitter post, @silverlightskin said: “Nothing is resolved. Both my accounts are still suspended, despite you claiming to have ‘fixed’ it.’
Meanwhile, @Anisha38896259 said: “Hi @instagram, my Instagram account has been suspended for no reason.”
And @tubelightjoy said: “My Instagram account is suspended for no reason at all.”
Also on Tuesday morning, @donteventry92 said: “my account is still suspended from yesterday.”
And @Sandeep74888741: ‘My account is suspended, please remove this suspended tag.’
The problems all started around 13:08 GMT on Monday and affected users worldwide, according to online outage monitor DownDetector.
DownDetector – which compiles outage reports from multiple sources, including social media and mobile apps – logged more than 4,000 problems, including around 1,000 from users in the UK.
Twitter user @Anisha38896259 said: ‘Hi @instagram my Instagram account has been suspended for no reason
And @Sandeep74888741: ‘My account is suspended, please remove this suspended tag.’ MailOnline has contacted Meta, the company that owns Instagram, for comment
The fact that the bug is still having an effect on Instagram users suggests that the platform has yet to patch it at all
DownDetector logged more than 4,000 problems from Instagram users, including around 1,000 from users in the UK
Several Instagram users reported that their accounts had been suspended for “not following its community guidelines”.
Others said they had lost followers, potentially due to suspended accounts being removed from their follower count.
Many affected users received a message from Instagram that read: “We suspended your account on October 31, 2022.
“There are 30 days left to disagree with this decision. Your account does not follow our community guidelines.’
Those who clicked to appeal the ban were then presented with a mysterious black screen with a loading circle.
Affected Instagram users received a message from Instagram that read: “We suspended your account on October 31, 2022”
Affected users are given the opportunity to appeal their suspension, but are then presented with a mysterious black screen
Just after 14:00 GMT on Monday, Instagram tweeted: ‘We are aware that some of you are having trouble accessing your Instagram account. We are looking into it and apologize for the inconvenience.’
According to DownDetector, the problems were resolved by 17:00 GMT, almost four hours after they started, although Instagram did not announce that the “bug” had been fixed for another five hours.
Many users took to Twitter to discuss the issues they had encountered.
One user wrote: ‘Ok sooo my account got suspended for no reason, couldn’t appeal it and now my account is gone. & I’m not the only one.’
MailOnline tried to access the app and encountered no problems. But others took to Twitter to discuss the problems they had encountered
Another added: “My IG account got suspended JUST NOW! So many tweets their acct got suspended too! HELP US INSTAGRAM!’
And one joked: “Anyone who checks in on Twitter when WhatsApp or Instagram or Facebook is down.”
Instagram is one of several platforms owned by Meta, the company owned by Mark Zuckerberg, along with WhatsApp and Facebook.
Just last week, WhatsApp experienced a two-hour outage that left users globally unable to send or receive messages.
BEST WHATSAPP ALTERNATIVE
If you’re thinking of deleting WhatsApp, you’ll be happy to hear that there are several alternative apps to choose from:
With more than 400 million users, Telegram is one of the most popular WhatsApp alternatives.
Although it looks very similar to WhatsApp, what sets it apart is the fact that it provides the option to set messages to self-destruct after a certain period of time, leaving no trace.
Telegram also offers end-to-end encryption.
But as a WhatsApp spokesperson pointed out, Telegram doesn’t offer “end-to-end encryption by default so it’s not necessarily more secure than WhatsApp”.
Signal is one of the most secure messaging apps, thanks to it being open source.
That means the code for the app is publicly available to view, making it nearly impossible for the app’s creators to sneak in backdoors that could allow governments or hackers to spy on your messages.
If you use an iPhone, consider simply switching to iMessage, Apple’s own messaging app.
The app has a number of impressive features including no character limits, the ability to send photos and videos, and of course Apple’s animated emoji feature, Animoji.
Unfortunately, iMessage is only available to iPhone users, so you’ll struggle to interact with anyone using an Android.
4. Google Messages
Google’s answer to iMessage is Google Messages, an Android-only messaging service.
The app replaces your regular SMS app and integrates with all Google apps and services, making it easy to share photos or use the Google Assistant.
5. Facebook Messenger
If you’re put off using WhatsApp because of its sharing of data with Facebook, Facebook Messenger might not be the best option for you.
However, the app offers a number of useful features, including games, secret conversations, and video calls.
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