Britain's worst train operator revealed and why it has left northerners stuck in the south

Britain’s worst practice operator revealed and why it has left northerners caught within the south

The situation of our trains is a nationwide travesty.

In the course of the pandemic, like many others who’ve moved from their hometowns, I hardly noticed my dad and mom.


Practice provision is at an all-time excessive, with the proportion of such providers greater than doubling since 2015Credit score: PA
Militant union boss Mick Lynch


Militant union boss Mick LynchCredit score: Getty

However now I see them even much less, and it is all due to our scandalous practice service.

I’ve had sufficient.

Within the final six months alone, each time I’ve tried to catch a practice from Euston in London, the place I work, to Lancaster, Lancs, the place I am from, the journey, which for years took 2 hours 25 minutes, has both been delayed for a number of hours or so the complete service has been canceled at a second’s discover.

Now though life is again to regular and I ought to have the ability to make up for misplaced time, it has turn out to be nearly not possible for me to get again to the Northwest.

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In actual fact, it is getting more durable and more durable to get wherever within the UK in any respect.

Up to now 12 months, one in 26 of all practice journeys was disrupted, in keeping with figures from the Roads and Rail Workplace – the equal of 860 a day.

Practice cancellations are at an all-time excessive, with the proportion of such providers greater than doubling since 2015.

A staggering 187,000 trains had been canceled altogether and 127,000 events canceled within the 12 months to fifteen October.

I’ve been driving the identical practice for greater than a decade and have seen this miserable decline in service first hand.

And whereas this chaos performs out throughout most main networks, together with the LNER and Thameslink, passengers like me making an attempt to go to the North face the worst of the chaos.

Avanti West Coast – which operates the London-Glasgow route and stops at Lancaster – canceled one in 13 of its providers in 12 months. That’s twice as a lot because the nationwide common.

Of those, 76 % had been as a consequence of points that fall below Avanti’s remit – corresponding to practice points – versus community points.

Not solely that, the operator lower its timetable from seven trains an hour to at the least 4 an hour in August, with trains between London and Manchester worst affected.

Avanti — which has ridiculously relied on drivers to work time beyond regulation and on their relaxation days to employees its schedules — stated drivers out of the blue stopped volunteering for time beyond regulation in the summertime, prompting it to chop its schedule to cut back cancellations.

However these cancellations are nonetheless taking place.

Simply final Saturday my 13.38 practice from Lancaster to London was canceled for no cause, with each different service that day both closely delayed or cancelled.

On the way in which up every week earlier the practice to Lancaster was delayed for an hour at Warrington after which terminated with out warning at Preston – greater than 20 miles from my remaining vacation spot.

That very same weekend I overheard two OAPs on the bus cease in Morecambe saying they needed to take the bus to close by cities to go to the markets as a result of the trains had been merely not dependable.

How did it come to this?

What’s much more upsetting is that there at the moment are rumors that northern stations corresponding to Lancaster may very well be eliminated as a “routine cease” on the West Coast Fundamental Line for future HS2 providers, which might bypass town fully.


It’s hardly a step within the path of “leveling up”.

Each time I guide a ticket through the Trainline app and see the celebrated message: “You are going to Lancaster!” I really feel like I am getting gassy.

And so as to add insult to harm, we pay by means of the nostril for the good thing about all this stress.

Once I moved to London in 2012 a return ticket to Lancaster was £65. In a decade it has virtually doubled to £109.

A buddy not too long ago advised me that he can now not afford to go dwelling to Manchester to see his mum each six weeks as a consequence of tickets costing greater than £150.

We’re valued by assembly our households.

One other buddy has purchased a automotive simply to verify he will get dwelling for Christmas.

I stay in a automotive free zone in East London, in order that’s not an choice for me, not to mention anybody who cannot drive.

Extra folks driving hardly reduces our carbon footprint both.

With extra RMT strike motion deliberate for the weekend – and rumors might linger properly into December and into the Christmas interval with out breakthrough talks between the Aslef union and rail firms – reserving a practice to get wherever is a dangerous enterprise.

In the meantime, grasping practice firms – together with Avanti, the UK’s worst-performing rail operator – are making big earnings.

Final 12 months, Avanti paid out greater than £11 billion in dividends to shareholders.


It’s maybe no surprise that hard-working practice employees are putting for a greater pay deal.

However by the identical token, they are going to get little sympathy from the train-addicted public whereas their employers provide such a disgraceful service.

The Division for Transport must get a grip and begin holding practice operators correctly to account, not reward failure.

It admits the poor service is “unacceptable”, however to date actual options have been gradual to materialise.

It says it has earmarked greater than £16bn to enhance passenger providers and is “working carefully with operators to make sure long-term options are put in place so passengers can journey safely with out disruption”.

This cash must be invested NOW and the adjustments want to come back thick and quick.

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Hardworking folks miss out on seeing family and friends, miss hospital appointments and battle to get to work due to these delays and cancellations.

We have been ready two years for issues to maneuver — why are our trains stopping us?

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